Unlock the full potential of your sales team with our comprehensive guide to the CallPlus Predictive Dialer. Learn how to increase connect rates by 300%.
In high-volume call centers, every second counts. Manual dialing is a relic of the past. The CallPlus Predictive Dialer is engineered to eliminate dead air, busy signals, and answering machines, ensuring your agents spend their time doing what they do best: selling.
How It Works
Our predictive algorithm uses advanced statistical analysis and machine learning to predict when an agent will become available. It dials multiple numbers simultaneously, filtering out unproductive calls before they reach your team.
Key Features Explained
- Answering Machine Detection (AMD): Our system identifies standard answering machine greetings with 95% accuracy and can either leave a pre-recorded message or skip the call entirely.
- Dynamic Pacing: The dialer automatically adjusts the dialing rate based on agent availability and average call duration, minimizing wait times and abandoned calls.
- Time Zone Management: Automatically ensures you are calling customers only during legally compliant and socially acceptable hours.
Real-World Impact
Clients switching to CallPlus from manual dialing typically see a 300% increase in talk time. By removing the repetitive task of dialing and waiting, agent morale improves, and burnout rates decrease.
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