CallPlus Analytics: Unlocking Actionable Insights from Your Calls

Data is the new oil. deep dive into CallPlus Analytics to understand how to track KPIs, monitor agent performance, and optimize your campaigns.

You cannot improve what you cannot measure. CallPlus Analytics provides a granulated view of your call center's performance, empowering managers to make data-driven decisions.

Real-Time Dashboard

Monitor your floor in real-time. See who is on a call, who is idle, and which campaigns are performing best. Our "Live Listen" and "Barge-in" features allow supervisors to ensure quality control on the fly.

Key Performance Indicators (KPIs) to Watch

Our reporting suite highlights critical metrics:

• Average Handling Time (AHT): Measure efficiency.
• First Call Resolution (FCR): Measure effectiveness.
• Occupancy Rate: Ensure your workforce is properly utilized.

Custom Reporting

Schedule automated daily, weekly, or monthly reports delivered straight to your inbox. Export data in CSV or PDF formats for board meetings and strategy sessions.